Shipping policy

1. Shipping Destinations

We currently ship only to eligible physical street addresses within the 48 contiguous United States and Washington, D.C.

We do not currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO/DPO addresses, P.O. boxes, or international addresses. Certain remote, rural, island, or otherwise restricted locations within our service area may not be eligible for delivery. If we cannot deliver to the address provided, we will contact you and offer an available alternative or cancel the affected order and issue a refund.

2. Order Confirmation

After you place an order, we will send an order-confirmation email to the email address provided at checkout. This email confirms that we received your order; it does not confirm that the order has shipped or guarantee final acceptance, inventory availability, or delivery on a particular date.

Orders may be reviewed for payment authorization, address accuracy, product availability, shipping eligibility, and fraud prevention before fulfillment begins. If we cannot accept or fulfill an order, we will contact you and issue any refund required.

3. Processing and Estimated Delivery Times

Most in-stock orders are expected to be processed within 1–2 business days. After shipment, standard transit is typically estimated at 5–7 business days. A typical combined estimate is therefore approximately 6–9 business days from the date an order is placed.

Business days are Monday through Friday, excluding federal holidays. These timeframes are estimates, not guarantees. Freight items, made-to-order items, supplier-direct shipments, remote destinations, severe weather, carrier disruptions, and high-volume periods may require additional time. Any product-specific estimate shown on a product page, at checkout, or in an order communication will take priority for that item.

4. Shipping Costs

Complimentary standard shipping is offered on eligible orders delivered within the contiguous United States unless a product page or checkout states otherwise.

Premium delivery services, remote-area service, storage, redelivery, address-correction, or other special handling may carry an additional charge when applicable. Any optional charge known before purchase will be displayed at checkout or confirmed with you before the service is added. We will not add an unforeseen shipping charge to a completed order without first contacting you for approval; if an order cannot be fulfilled under the original terms, you may cancel the affected order for a refund.

5. How Orders Are Shipped

Orders may be shipped by parcel carrier, freight carrier, local delivery provider, supplier, manufacturer, or third-party fulfillment partner. Items in the same order may ship separately and may arrive on different dates. The available method depends on the product, destination, carrier capacity, and supplier requirements.

Unless a different service is specifically displayed at checkout or confirmed by Faithfull Furnishings in writing, the purchase price does not include assembly, installation, room-of-choice placement, removal of old furniture, or removal of packaging.

6. Parcel and Standard Curbside Delivery

Smaller products may be delivered by a parcel carrier to the shipping address provided at checkout.

Large or heavy products may be delivered by freight using standard curbside delivery. Curbside delivery generally means the carrier delivers the packaged item to the curb, end of the driveway, or another carrier-accessible point at the delivery address. It does not include bringing the item inside, carrying it up stairs, assembly, installation, or packaging removal.

7. Threshold and White-Glove Delivery

Threshold or white-glove delivery may be available for select products and locations. These services are not included unless they are specifically offered and selected at checkout or confirmed by Faithfull Furnishings in writing before delivery.

The exact service varies by carrier. Threshold delivery may include placement just inside the first dry, accessible area. White-glove delivery may include room-of-choice placement, limited assembly, and packaging removal, but only when those services are expressly included in the selected option. Please review the service description carefully before ordering.

8. Tracking and Delivery Appointments

When tracking is available, we will send it to the email address provided at checkout after the order leaves the applicable warehouse. Tracking may take 24–48 hours to begin showing carrier activity.

Freight deliveries often require an appointment. The carrier may contact you by phone, text, or email to arrange delivery. You are responsible for providing accurate contact information, responding to the carrier, and having an adult available at the scheduled time when required.

9. Delivery Access and Customer Responsibilities

Before ordering, please confirm that:

• the shipping address and contact information are complete and accurate;
• the delivery location is safely accessible to the applicable carrier;
• the product will fit through doorways, halls, stairways, elevators, gates, and other access points; and
• you can receive, move, and store a curbside freight delivery unless an upgraded service has been purchased.

Actual carrier charges resulting from an incorrect address, a missed appointment, an inaccessible location, refusal without a documented shipping issue, or a requested delivery change may be the customer’s responsibility to the extent disclosed and permitted by law.

10. Inspecting Your Delivery

Please inspect the shipment and packaging at delivery whenever possible. For freight deliveries, note any visible damage, missing cartons, punctures, crushing, or other concerns on the carrier’s delivery receipt before signing. Take clear photos of the packaging, shipping label, delivery receipt, and product, and keep all packaging while the issue is reviewed.

Report damage, missing items, or delivery problems to support@faithfullfurnishings.com as soon as possible, preferably within 24 hours of delivery. Prompt notice helps us work with the supplier or carrier, but this request does not limit any rights that cannot lawfully be limited.

11. Delays, Backorders, and Unavailable Items

If we learn that an order cannot ship within the stated or otherwise required timeframe, we will contact you with an updated estimate and provide the options required by applicable law. Depending on the circumstances, you may be asked to consent to the delay or may cancel the affected order for a prompt refund.

Carrier transit times after shipment may also be affected by weather, emergencies, labor disruptions, capacity constraints, or other events outside our reasonable control. We will make reasonable efforts to help obtain updates and resolve delivery issues.

12. Address Changes, Cancellations, and Refused Deliveries

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee a change or cancellation after a supplier or fulfillment partner begins processing the order or after the order ships.

Do not refuse a delivery solely because the packaging appears damaged. Instead, document the condition on the delivery receipt and contact us promptly. Refusing an undamaged or otherwise conforming shipment may result in actual return-freight, storage, or redelivery costs where permitted. Cancellations, returns, and refunds are also subject to our Returns and Refund Policy.

13. Lost or Missing Shipments

If tracking shows a shipment as delivered but you cannot locate it, or if tracking stops updating for an unusual period, contact us promptly. We may ask you to verify the address, check the delivery area, and provide information needed for a carrier investigation. Available remedies depend on the investigation and applicable law.

14. Contact Us