Billing Terms and Conditions

These Billing Terms and Conditions explain how prices, payments, taxes, shipping charges, cancellations, returns, refunds, and related billing matters are handled when you purchase from Faithfull Furnishings.

Faithfull Furnishings is operated as a sole proprietorship based in Columbus, Nebraska, United States. The terms “Faithfull Furnishings,” “we,” “us,” and “our” refer to Faithfull Furnishings.

These Billing Terms and Conditions should be read together with our Terms of Service, Refund Policy, Shipping Policy, and Privacy Policy. By submitting an order, you acknowledge and agree to these Billing Terms and Conditions.

1. Prices and Currency

All prices displayed and charged by Faithfull Furnishings are in United States dollars (USD) unless expressly stated otherwise.

We may increase or decrease product prices at any time before an order is submitted, including when supplier costs, freight expenses, operating expenses, taxes, or market conditions change.

Price changes apply only to future orders. We will not retroactively increase the price of an order that has already been accepted.

If an additional mandatory charge is discovered after checkout, we will not automatically charge your payment method. We will disclose the charge and request your approval. If you decline and we cannot fulfill the order without the additional charge, you may cancel the affected order for a full refund.

Your bank or payment provider may charge currency-conversion or international transaction fees. These fees are determined by your financial institution and are not controlled by Faithfull Furnishings.

2. Payment Methods

Available payment methods are displayed during checkout and may vary depending on your location, device, order value, and the services supported by Shopify or our payment providers.

Payment methods may include credit or debit cards, digital wallets, accelerated checkout services, or third-party installment providers when available.

Unless an installment option is expressly offered during checkout, the complete order total is due when the order is placed.

Any installment or buy-now-pay-later option is provided by an independent third party and is subject to that provider’s eligibility requirements, approval process, fees, privacy policy, and terms. Faithfull Furnishings does not directly provide consumer financing.

3. Payment Authorization

By submitting an order, you authorize Faithfull Furnishings, Shopify, and the applicable payment provider to authorize and, when applicable, capture the total amount displayed during checkout.

Depending on the payment method, your financial institution may temporarily place an authorization hold on your account before the payment is captured. Your bank determines how long an authorization hold remains.

You represent that:

• You are authorized to use the selected payment method;
• Your billing information is accurate and complete;
• Your payment method has sufficient funds or available credit; and
• You authorize the transaction for the amount displayed at checkout.

4. No Unauthorized Recurring Charges

Ordinary purchases from Faithfull Furnishings are one-time purchases.

We do not charge recurring subscription fees unless a recurring service is clearly offered in the future and you separately provide express consent to the recurring charges.

Placing a standard furniture order will not enroll you in a recurring payment program.

5. Order Receipt and Acceptance

An order confirmation means that we received your order. It does not necessarily mean the order has been finally accepted or that supplier inventory has been confirmed.

Orders remain subject to:

• Successful payment authorization;
• Billing and identity verification;
• Supplier inventory and product availability;
• Shipping-address verification;
• Fraud-prevention review; and
• Applicable delivery restrictions.

We may reject or cancel an order because of supplier inventory problems, pricing errors, suspected fraud, payment failure, delivery restrictions, incorrect customer information, or other circumstances that prevent fulfillment.

If we cancel an order after collecting payment, we will issue a full refund to the original payment method.

6. Third-Party Suppliers and Fulfillment

Products may be stored, prepared, and shipped directly to customers by third-party suppliers or fulfillment partners.

Supplier inventory, availability, freight costs, and estimated delivery times may change. If a product becomes unavailable, we may offer an alternative or cancel the affected order and provide a full refund.

Faithfull Furnishings remains the customer’s point of contact concerning orders. Unless instructed otherwise, customers should contact us rather than contacting the supplier.

7. Free Standard Shipping

Faithfull Furnishings currently offers free standard shipping where shown on the website and during checkout.

Free standard shipping does not automatically include optional services such as:

• Expedited shipping;
• Room-of-choice delivery;
• White-glove delivery;
• Furniture assembly or installation; or
• Removal of existing furniture.

Any mandatory delivery, handling, oversized-item, assembly, or similar charge must be disclosed before you authorize payment.

We will not add an undisclosed supplier or delivery fee to an order after checkout without your express approval.

8. Sales Taxes and Government Charges

Applicable sales taxes may be calculated and collected during checkout according to the product, delivery address, and applicable tax laws.

The sales-tax rate may depend on the location where the product is delivered rather than the location of Faithfull Furnishings or the supplier.

Customers may remain responsible for use taxes or other government charges legally imposed but not collected during checkout.

If international delivery is available, the destination country may impose customs duties, import taxes, brokerage charges, or similar fees. These charges may be collected by a government authority, carrier, or customs broker and may be outside our control.

9. Accurate Billing and Delivery Information

Customers must provide complete and accurate billing, contact, and delivery information.

Before submitting an order, you are responsible for reviewing:

• The selected product;
• Product options and specifications;
• Quantity;
• Price;
• Billing address;
• Delivery address;
• Email address;
• Telephone number; and
• Payment information.

Contact us immediately if you discover an error. We cannot guarantee that an address, product, or payment change can be completed after an order has entered fulfillment.

10. Cancellations Before Shipment

Standard, non-custom orders may be canceled free of charge at any time before shipment.

To request a cancellation, contact us as soon as possible through:

If the order has not shipped and is not a custom or made-to-order product, we will cancel it and issue a full refund to the original payment method.

Once an order has shipped, it can no longer be canceled. It may instead be eligible for return under the provisions below.

11. Custom and Made-to-Order Products

Products clearly identified before purchase as custom, personalized, specially configured, or made to order cannot be canceled after production or supplier processing begins.

Custom and made-to-order products are created specifically for the customer and are final sale unless:

• The product arrives damaged;
• The wrong product is delivered;
• The product is materially different from what was ordered;
• The product is defective; or
• Applicable law requires another remedy.

A product will not be treated as custom or made to order unless that status is clearly disclosed on the applicable product page before purchase.

If you are uncertain whether a product is custom or made to order, contact us before placing your order.

12. Standard Returns

Unless a different product-specific return policy was clearly disclosed before purchase, a return request for an eligible standard product must be submitted within 30 calendar days after delivery.

To qualify for a standard return, the product generally must be:

• Unused;
• Unassembled;
• Unmodified;
• In its original packaging;
• Complete with all included parts and accessories; and
• In resalable condition.

These requirements do not apply in the same manner when a product arrives damaged, defective, incomplete, or incorrect.

Customers must receive return instructions before shipping an item back. Products should not be returned to the sender or supplier without authorization because the appropriate return location may differ from the original shipping address.

13. Return and Exchange Costs

For a return or exchange caused by customer preference, ordering error, size, color selection, or another reason not caused by Faithfull Furnishings:

• The customer is responsible for actual return-shipping expenses;
• Exchanges may require payment of the shipping cost for the replacement product; and
• A restocking fee of up to 25% may apply.

Any applicable restocking fee will not exceed 25% of the product price and must be disclosed through this policy, the product page, or other pre-purchase information.

A return fee or restocking fee will not be charged when the return results from:

• An incorrect product being delivered;
• Verified shipping damage;
• A manufacturing defect;
• Missing material components; or
• A material error made by Faithfull Furnishings.

We will not automatically charge a payment method for return or exchange expenses that were not previously authorized.

14. Damaged, Incorrect, or Defective Products

Inspect the product and exterior packaging when the delivery arrives.

If there is visible freight damage, note the damage on the carrier’s delivery documentation before signing whenever reasonably possible.

To help us preserve available freight and insurance claims, please report visible or concealed shipping damage within 24 hours after delivery whenever reasonably possible.

Damage reports should include:

• Photographs of the entire product;
• Close-up photographs of the damage;
• Photographs of the exterior packaging;
• Photographs of shipping labels and the product SKU;
• Video when reasonably requested; and
• A brief description of the issue.

Send documentation to support@faithfullfurnishings.com .

Failure to report damage within 24 hours may make a freight claim more difficult, but it does not eliminate rights or remedies that cannot legally be waived.

If we confirm that a product arrived damaged, defective, incomplete, or incorrect, we may provide an appropriate remedy such as replacement parts, repair, replacement, exchange, or refund, depending on the circumstances and applicable law.

15. Refunds

Approved refunds will generally be returned to the original payment method.

After a refund is issued, your financial institution may require additional processing time before the funds appear in your account. We do not control a bank or payment provider’s processing time.

We will provide a full refund when:

• An eligible standard order is canceled before shipment;
• We cancel an order after collecting payment;
• A product becomes unavailable before shipment;
• We cannot fulfill the order;
• You decline an unexpected additional charge required for fulfillment; or
• Applicable law requires a full refund.

Returns submitted after shipment may be reduced by authorized return-shipping expenses or an applicable restocking fee of no more than 25%.

16. Refused or Undeliverable Shipments

If a delivery is refused for reasons unrelated to verified damage, or cannot be completed because of an incorrect address, unavailable recipient, restricted delivery location, or customer failure to coordinate a required delivery appointment, the order may be treated as a customer-requested return.

Actual return freight and an applicable restocking fee of up to 25% may be deducted from the refund where those charges were properly disclosed and are permitted by law.

This section does not apply when delivery is refused because of documented shipping damage or because the delivered product is materially different from the order.

17. Shipping Estimates and Delays

Estimated processing, shipping, and delivery times are displayed on applicable product pages, during checkout, in the Shipping Policy, or in the order confirmation.

Shipping estimates are not guaranteed delivery dates unless we expressly state otherwise.

Because products may be fulfilled by third-party suppliers and freight carriers, delays can occur. However, we will not use supplier or carrier delays to remove rights provided by applicable law.

If we cannot ship an order within the promised timeframe—or within the period required by law when no timeframe was provided—we will notify you and provide any legally required options to:

• Consent to the delay;
• Select an available alternative; or
• Cancel the affected unshipped order for a refund.

18. Manufacturer Warranties

Manufacturer warranties vary by product and manufacturer.

Any applicable warranty period, coverage, exclusions, or claims process should be reviewed on the product page or in the manufacturer’s warranty documentation.

Faithfull Furnishings does not make blanket promises that every product carries the same warranty.

Shipping damage is separate from damage that develops through normal product use. However, failing to report shipping damage within a particular period does not automatically eliminate rights that cannot legally be waived.

19. BOGO and Multi-Item Promotions

When a buy-one-get-one-free or similar multi-item promotion requires the return of all promotional products for a full refund, that requirement will be disclosed with the promotion.

Unless stated otherwise:

• All products included in a BOGO promotion must be returned to receive a full refund;
• Returning only one promotional product may result in an exchange or store credit based on its allocated promotional value;
• Actual return-shipping charges may apply; and
• A disclosed restocking fee of up to 25% may apply to eligible customer-remorse returns.

Refunds will be issued to the original payment method unless otherwise required by law.

20. Pricing and Checkout Errors

Prices, discounts, taxes, delivery charges, product availability, and checkout totals may occasionally contain technical, supplier, or typographical errors.

If we identify a material error before accepting or fulfilling an order, we may:

• Correct the information;
• Contact you for approval of the corrected amount; or
• Cancel the affected order and provide a full refund.

We will not charge an increased amount without your authorization.

21. Payment Failures and Fraud Review

If payment is declined, reversed, disputed, or cannot be verified, we may pause, reject, or cancel the order.

We may request reasonable information to confirm the customer’s identity, billing information, delivery address, or authorization to use the payment method.

22. Payment Disputes and Chargebacks

If you believe a charge is incorrect or unauthorized, contact us promptly:

We will investigate and attempt to resolve the issue.

Contacting us first may allow the matter to be resolved more quickly, but it does not eliminate or restrict any chargeback or billing-dispute right provided by your financial institution or applicable law.

If a chargeback contains materially false information or represents an abuse of the dispute process, we may submit order records, delivery confirmation, communications, photographs, and other relevant evidence to the payment provider.

Faithfull Furnishings does not automatically classify every disputed transaction as theft or threaten customers with criminal liability merely for exercising a lawful dispute right.

23. Payment Processors and Security

Payments are processed through Shopify and applicable third-party payment providers.

Those providers may process payment information according to their own security practices, privacy policies, and terms.

Faithfull Furnishings receives only the transaction information made available to merchants through those services.

24. Changes to These Billing Terms

We may update product prices and these Billing Terms to reflect changes in supplier prices, freight expenses, payment methods, business practices, or legal requirements.

Price increases and updated terms apply prospectively. They will not retroactively increase the amount owed for an order already accepted unless the customer expressly approves the change or applicable law requires it.

Updates will be posted with a revised “Last Updated” date.

25. Governing Law

These Billing Terms and Conditions are governed by Nebraska law and applicable federal law without depriving customers of mandatory consumer protections that apply to them.

Where legally permitted, disputes relating to these Billing Terms may be brought in the appropriate state or federal courts serving Platte County, Nebraska.

26. Severability

If any provision is found invalid or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue in effect.

27. Contact Information