Privacy policy

Faithfull Furnishings operates this online store and website, including the related information, content, features, tools, products, and services that we provide to you (collectively, the “Services”). Faithfull Furnishings is powered by Shopify, which enables us to provide the Services.

This Privacy Policy explains how Faithfull Furnishings (“Faithfull Furnishings,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information when you visit or use the Services, make a purchase or other transaction, or communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, use, or disclosure of personal information, this Privacy Policy controls.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand the practices described in this Privacy Policy.

1. Personal Information We Collect or Process

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you or another person. It does not include information that has been anonymized or deidentified so that it cannot reasonably be linked to an individual. Depending on how you interact with the Services and as permitted or required by law, we may collect or process the following categories of personal information:

• Contact information, such as your name, email address, phone number, billing address, and shipping address.
• Payment and financial information, such as payment-card details, payment method, billing information, payment confirmation, and transaction details. Payment information is generally processed by Shopify and the applicable payment provider rather than stored directly by us.
• Account information, if you create or use an account, such as your username, password, preferences, settings, and saved information.
• Order and transaction information, such as products you view, place in your cart, save to a wish list if available, purchase, return, exchange, or cancel, together with order and delivery history.
• Communications, including information you provide when you contact customer support, submit a form, use live chat, respond to a survey, or otherwise communicate with us.
• Reviews and other content, such as ratings, reviews, photos, videos, or other content you choose to submit.
• Marketing preferences, such as whether you subscribe to or unsubscribe from email or SMS communications, where those options are offered.
• Device and network information, such as your device type, browser, operating system, IP address, cookie identifiers, and other unique identifiers.
• Usage information, such as how and when you interact with the Services, pages and products viewed, referring pages, clicks, navigation, approximate location derived from an IP address, and session activity.
• Inferences, such as preferences or interests inferred from your purchases and interactions with the Services.

We do not ask you to submit sensitive personal information through ordinary store, review, chat, or contact forms. Please do not send sensitive or confidential information through those channels unless it is reasonably necessary for your request.

2. Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you browse the Services, place an order, create an account, sign up for communications, submit a review, use live chat, complete a form, or contact us.
• Automatically through the Services, including through cookies, pixels, tags, local storage, software development kits, and similar technologies.
• From Shopify and our service providers, including providers that support payments, fraud prevention, analytics, advertising, customer support, reviews, email or SMS communications, fulfillment, shipping, and website functionality.
• From suppliers, fulfillment partners, carriers, and other business partners involved in processing or delivering your order.
• From other third parties, where permitted by law.

3. Cookies and Similar Technologies

We and our service providers, including Shopify, use cookies and similar technologies to operate the Services, remember preferences, maintain shopping-cart and checkout functions, protect against fraud, understand website performance, provide customer support, measure marketing, personalize experiences, and show advertising where permitted.

Depending on which integrations are enabled at a given time, these technologies may support Shopify analytics, general website analytics, advertising measurement, social-media advertising pixels, product reviews, live chat, email or SMS sign-up tools, fraud prevention, and heatmaps or session recordings. The providers and technologies we use may change as we add, remove, or reconfigure store integrations.

Where available, you can manage non-essential cookies and similar technologies through our cookie banner, cookie-preferences tool, or the “Your privacy choices” link in the site footer. Browser controls may also allow you to block or delete cookies, although doing so may affect essential store functions. For more information, please review our Cookie Policy through the Policies menu in the site footer.

4. How We Use Personal Information

Depending on how you interact with us and the Services, we may use personal information for the following purposes:

• Providing and improving the Services. We use personal information to operate the store, process payments, fulfill and deliver orders, manage accounts, remember preferences, provide customer support, process returns or exchanges, enable reviews, maintain store functionality, recommend products, and improve the shopping experience.
• Marketing and advertising. We may use personal information to send promotional communications that you requested or consented to receive, measure campaigns, personalize offers, and display advertisements on our Services or other websites as permitted by law.
• Security and fraud prevention. We use personal information to authenticate accounts, secure payments and transactions, identify and address suspected fraud or unlawful activity, protect the Services, and safeguard customers and the public.
• Communicating with you. We use personal information to respond to questions, provide order and delivery updates, send service messages, resolve concerns, and maintain our business relationship with you.
• Legal and business purposes. We use personal information to comply with law, respond to valid legal process, establish or defend legal claims, enforce our terms and policies, maintain records, and support legitimate business operations.

5. How We Disclose Personal Information

We may disclose the categories of personal information described above to the following categories of recipients for legitimate business purposes and as permitted or required by law:

• Shopify and ecommerce infrastructure providers that host, operate, secure, and improve the Services.
• Payment processors and financial-service providers that process transactions, verify payments, or provide buy-now-pay-later services selected at checkout.
• Suppliers, manufacturers, dropshipping partners, warehouses, fulfillment providers, freight carriers, parcel carriers, and delivery partners that process, prepare, ship, track, or deliver orders.
• Technology and business-service providers that support analytics, advertising, reviews, live chat, email or SMS communications, cloud storage, website performance, fraud prevention, security, and customer support.
• Business and marketing partners that help us measure or deliver marketing and advertising, subject to applicable consent and opt-out rights.
• Professional advisers, government authorities, and legal recipients where disclosure is necessary to obtain advice, comply with law or legal process, enforce our terms, prevent harm, or protect rights and safety.
• Parties to a business transaction in connection with a proposed or completed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction.
• Other parties at your direction or with your consent, such as when information must be provided to deliver a product or when you use a third-party integration.

6. Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide, secure, personalize, and improve the Services. Information you submit through the Services is transmitted to Shopify and may be shared with Shopify and other service providers that may be located in countries other than the country where you live.

To help protect, grow, and improve our business, we may use Shopify features that incorporate information from your interactions with our store, with other merchants, and with Shopify. When these features are enabled, Shopify is responsible for its processing of personal information for those purposes, including responding to requests concerning that processing.

To learn more, review the Shopify Consumer Privacy Policy. You may also use the Shopify Privacy Portal to learn about or exercise rights relating to personal information processed by Shopify.

7. Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow a link to a site not controlled by us, review that party’s privacy, security, and other terms. We are not responsible for the privacy or security practices, accuracy, or content of third-party sites. Including a link does not by itself mean that we endorse the third party or its content.

Information you post in public or semi-public areas, including third-party social networks or public reviews, may be visible and used by other people. Please consider this before sharing information publicly.

8. Children’s Data

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 or from children as otherwise defined by applicable law. If you are a parent or legal guardian and believe a child has provided personal information to us, please contact us to request deletion.

We do not have actual knowledge that we sell or share, as those terms are defined by applicable law, personal information of individuals under 16 years of age.

9. Security and Retention

We use reasonable administrative, technical, and physical safeguards appropriate to the nature and volume of personal information we process. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. Please do not use unsecured channels to send sensitive or confidential information.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, fulfill orders, maintain business and transaction records, comply with legal and tax obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary based on the type of information, the reason it was collected, and applicable legal requirements.

10. Your Privacy Rights and Choices

Depending on where you live and subject to applicable exceptions, you may have some or all of the following rights:

• Access or know. Request confirmation of whether we process your personal information and access to that information.
• Correct. Request correction of inaccurate personal information.
• Delete. Request deletion of personal information, subject to legal exceptions.
• Data portability. Request a copy of certain personal information in a portable and, where technically feasible, readily usable format.
• Opt out of sale, sharing, or targeted advertising. Where applicable, opt out through our data-sharing opt-out page or the “Your privacy choices” link in the footer.
• Opt out of certain profiling. Where applicable, opt out of profiling in furtherance of a solely automated decision that produces a legal or similarly significant effect.
• Manage communications. Unsubscribe from promotional emails by using the unsubscribe link in those emails. If SMS messages are offered, follow the opt-out instructions in the message. We may still send non-promotional communications about orders, accounts, security, or service matters.
• Appeal. Where applicable, appeal our decision concerning a privacy request by emailing us with “Privacy Request Appeal” in the subject line and explaining the decision you want us to reconsider.

You may submit a privacy request by emailing support@faithfullfurnishings.com. Please state the right you wish to exercise and provide enough information for us to understand and verify the request. You do not need to create a new account to submit a request. Where required by law, we will respond without undue delay and generally within 45 days, subject to a permitted extension.

You may designate an authorized agent to submit a request where permitted by law. We may ask for proof of authorization and may need to verify your identity directly. We will not discriminate against you for exercising an applicable privacy right.

If your browser or device sends a legally recognized Global Privacy Control signal, we will treat it as an opt-out request for that browser or device where required by law and where our systems can detect the signal. Learn more at Global Privacy Control.

11. Complaints and Appeals

If you have a concern about how we process personal information, please contact us first so we can review it. If we decline a privacy request and applicable law gives you a right to appeal, email us at support@faithfullfurnishings.com with “Privacy Request Appeal” in the subject line.

If you are a Nebraska resident and your appeal is denied or you do not receive a response as required, you may review your options and submit a data-privacy complaint through the Nebraska Attorney General’s Data Privacy page. Depending on where you live, you may also have the right to contact another applicable data-protection or consumer-protection authority.

12. International Data Transfers

Shopify and other service providers may transfer, store, and process personal information outside the state, province, or country where you live, including in the United States and other countries. Privacy laws in those locations may differ from the laws where you live.

Where required, transfers from the European Economic Area, the United Kingdom, or Switzerland will rely on a legally recognized transfer mechanism, such as an adequacy decision, approved standard contractual clauses, or another lawful safeguard.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, technologies, Services, or legal obligations. We will post the revised policy on this page, update the “Last updated” date, and provide any additional notice required by law. Please review this page periodically.

14. Contact Us

For questions about this Privacy Policy, our privacy practices, or a privacy-rights request, contact: