Refund policy

This Return and Refund Policy applies to purchases made directly from Faithfull Furnishings. Product-specific terms clearly disclosed before purchase may supplement this policy. Nothing in this policy limits any rights or remedies that cannot legally be limited.

1. Order Cancellations

To request a cancellation, email support@faithfullfurnishings.com as soon as possible and include your order number.

A cancellation is free when we receive and approve the request before the order is submitted to a supplier, manufacturer, or fulfillment partner for processing. Because orders may enter processing quickly, submitting a request does not guarantee cancellation.

If an order has entered processing but has not shipped, we will attempt to stop it. If a supplier has imposed a nonrecoverable cancellation or processing fee, we will disclose the amount and obtain your approval before completing the cancellation. Once an order ships, it cannot be canceled and must follow the applicable return process below.

If Faithfull Furnishings cancels an order because it cannot be fulfilled, the affected amount will be refunded in full to the original payment method.

2. Custom and Made-to-Order Products

Products identified before purchase as custom, personalized, special-order, or made-to-order are final sale once production or customization begins. They cannot be canceled, returned, or exchanged for preference-based reasons.

If it is unclear whether a product is custom or made to order, contact us before purchasing. Final-sale status does not remove any applicable rights concerning an item that arrives damaged, is materially defective, or is not the item ordered.

3. Final Sale / Non-Returnable Items

Certain products are designated as Final Sale. When a product is Final Sale, this is stated clearly on its product page before purchase.

Our standard 30-calendar-day return window does not apply to Final Sale items. A Final Sale item:

• cannot be returned for a refund for preference-based reasons, including change of mind, color, finish, size, comfort, or style;
• cannot be exchanged for preference-based reasons; and
• remains subject to the Order Cancellations section of this policy before it ships.

Before purchasing a Final Sale item, please review its dimensions, materials, finish, and delivery requirements carefully. If you have any questions, email support@faithfullfurnishings.com before placing your order.

4. Return Eligibility

Unless an exception below applies, you may request a return within 30 calendar days after the item is delivered. To qualify for a preference-based return, the item must be:

• new, unused, unassembled, uninstalled, unaltered, and unmodified;
• free from stains, odors, pet hair, damage, wear, or other signs of use;
• complete with all original parts, accessories, manuals, labels, and hardware; and
• securely packed in its original packaging and suitable for return freight.

A return is not approved until Faithfull Furnishings issues written return authorization and shipping instructions. Do not send a product to the address on the shipping label, to a supplier, or to Faithfull Furnishings without authorization. Unauthorized returns may be refused and may not qualify for a refund.

5. How to Request a Return

1. Email support@faithfullfurnishings.com within the applicable return window.
2. Include your order number, the item you want to return, the reason for the request, and clear photos showing the item and packaging.
3. Wait for written approval, the correct return destination, packing requirements, and freight instructions.
4. Ship the item by the deadline stated in the authorization and retain all tracking and shipping documents.

The customer is responsible for the item until it is received and accepted by the authorized return facility. We recommend using a trackable and adequately insured service.

6. Preference-Based Return Costs

For an eligible return that is not caused by shipping damage, a verified defect, or a Faithfull Furnishings error:

• the customer is responsible for return shipping or freight charges;
• a restocking fee of up to 25% of the item price may apply; and
• the actual outbound shipping or freight cost originally paid by Faithfull Furnishings may be deducted, even when standard shipping appeared as complimentary at checkout.

Before you authorize the return shipment, we will provide the available return instructions and disclose the estimated deductions known at that time. Carrier charges may vary based on the product, distance, location, and freight requirements.

7. Items That Cannot Be Returned

The following are not eligible for preference-based returns:

• custom, personalized, special-order, or made-to-order products after production begins;
• items clearly identified before purchase as final sale, clearance, or as-is;
• items that have been used, assembled, installed, modified, altered, or damaged after delivery;
• items missing original packaging, parts, accessories, hardware, manuals, or labels;
• gift cards; and
• items submitted after the return window expires.

8. Damaged, Defective, Missing, or Incorrect Items

Please inspect your delivery and its packaging as soon as possible. For freight deliveries, note visible damage or missing cartons on the carrier’s delivery receipt before signing whenever possible. Take clear photos of the packaging, shipping labels, delivery paperwork, and item, and keep all original packaging while the claim is reviewed.

Contact support@faithfullfurnishings.com as soon as possible, preferably within 24 hours after delivery for visible freight damage. Prompt notice helps preserve carrier and supplier claims, but this requested timeframe does not eliminate rights that cannot lawfully be waived.

Include your order number, a description of the issue, and all requested photos or videos. Do not discard packaging, assemble, install, alter, repair, or return the item unless we instruct you to do so.

After verification, the available remedy may include replacement parts, repair, replacement, exchange, or a partial or full refund, depending on the circumstances and applicable law. Faithfull Furnishings will cover approved shipping costs when the return or remedy is required because the item arrived damaged, is materially defective, is missing required components, or is not the item ordered.

9. Exchanges

Because inventory and supplier availability can change, preference-based exchanges are generally processed as an approved return followed by a new order. The return item must meet this policy’s eligibility requirements, and applicable return shipping, outbound shipping, price differences, and restocking fees may apply.

When an exchange is required because we sent the wrong item or an item arrived damaged or materially defective, approved exchange shipping will be handled at no additional cost to the customer.

10. Promotional and Bundled Purchases

Products purchased as a bundle, buy-one-get-one offer, or other multi-item promotion must generally be returned together to receive a full refund of the eligible promotional purchase. If only part of a promotion is returned, the refund may be recalculated using the regular price of the items kept, as disclosed by the promotion terms and permitted by law.

11. Refused and Undeliverable Shipments

A shipment refused without authorization or returned because of an incorrect address, missed appointment, inaccessible location, or other customer-caused delivery issue may be treated as a preference-based return. Actual return freight, storage, redelivery, outbound shipping, and any applicable restocking fee may be deducted where disclosed and permitted.

If a shipment appears damaged, document the condition on the delivery receipt and contact us promptly. Do not refuse delivery solely because the exterior packaging appears damaged unless Faithfull Furnishings or the carrier directs you to do so.

12. Manufacturer Warranties

Some products may include a manufacturer warranty. Coverage, exclusions, claim procedures, and duration vary by manufacturer and product. Any available warranty information will be shown on the product page, included with the product, or provided upon request.

Faithfull Furnishings does not provide an additional warranty unless expressly stated in writing. Manufacturer-warranty claims are separate from shipping-damage claims and preference-based returns. This section does not limit any warranty or consumer rights that apply by law.

13. Refund Review and Timing

Returned items are inspected after they arrive at the authorized return facility. If approved, the refund will equal the eligible amount paid, less any previously disclosed return shipping, outbound shipping, restocking, damage, missing-component, or other permitted deductions.

Approved refunds are issued to the original payment method. We generally submit a refund within 10 business days after approval. Your bank, card issuer, PayPal, or buy-now-pay-later provider may require additional time to post the credit to your account.

If more than 15 business days have passed since we confirmed that a refund was approved, contact support@faithfullfurnishings.com.

14. Payment Disputes and Chargebacks

We encourage you to contact us first so we can review and attempt to resolve any order or payment concern. Nothing in this policy limits your lawful right to contact your payment provider or dispute a charge. If a dispute is filed, we may provide the payment provider with relevant order, delivery, policy, and communication records. Knowingly false or fraudulent claims may be contested through the payment provider’s process and handled as permitted by law.

15. Shipping Information

Processing, transit, freight-delivery, tracking, and delivery-inspection information is provided in our Shipping Policy.

16. Policy Changes

The return terms in effect when an order is placed will govern that order unless a change is required by law or we offer more favorable terms. Updates to this policy apply prospectively and will be posted on this page with a revised date.

17. Contact Us